Troubleshooting
Running the printer's self test helps you determine whether the printer or the computer is causing the problem:
You can print the self test using either single sheets or continuous paper. See Printing on Continuous Paper or Printing on Single Sheets for paper-loading instructions.
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Follow these steps to perform a self test:
![]() | When using continuous paper, make sure paper is loaded, and the paper release lever is set to the correct position. Then turn off the printer. |
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![]() | To run the test, turn on the printer while holding down the LF/FF button or Load/Eject button. |
Self test is printed in Draft characters when the LF/FF button is held, or in NLQ characters when the Load/Eject button is held.
![]() | When using single-sheet paper, load paper in the printer. |
After a few seconds, the printer loads the paper automatically and begins printing the self test. A series of characters is printed.
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![]() | To end the self test, press the Pause button to stop printing. If paper remains in the printer, press the LF/FF button to eject the printed page. Then turn off the printer. |
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